Program Manager (Bedford, UK)

Asteelflash is one of the global leaders in Electronic Manufacturing Services with 17 Manufacturing locations (France, the UK, Germany, Tunisia, Czech Republic, China, the USA, and Mexico) and 6,000 employees worldwide.


Today, our Bedford facility in the UK is looking for a Program Manager.



  • To manage the strategy and communication with assigned customers (Customer Management) with the 5. BD Sales & Marketing team
  • To lead the Asteelflash Customer Focus Team (Team Management)
  • To manage the profitability of assigned projects (Financial Management)



  • Be the customers’ point of contact
    • Answers to all customer requests
    • Informs customer of internal changes as required
    • Helps to resolve issues and complaints
  • Applies the terms of the contract (forecast, ECO, etc.), leads contract renewal negotiation, ensures contracts are always kept updated and applied
  • Drives performance to achieve the best possible level of customer satisfaction
  • Coordinates Quarterly Business Review (QBR) as required
    • Leads the QBR process in the PLM and with customers
  • Is responsible for growing the business with existing customers
    • Helps to build the common strategy with a global vision (multi-sites, high/best/low-cost region) with 5.3.2 Manager – Sales
    • Knows the leverage to grow the business
  • Leads the CFT (10.4.1 Engineering Leader – Project Manufacturing; 8.5.4 Logistics Leader – Planning; 7. Quality and 9. GMSCM)
    • Animates weekly team meetings
    • Publishes meeting minutes
    • Follows up action plans
  • Coordinates Customer Quotation (CQ) activity
    • Monitors the CQ process in the PLM as required
    • Manages and leads the CQ presentation to customers
  • Coordinates New Product Introduction (NPI) projects
    • Monitors the NPI process in the PLM
    • Manages the project Risk Analysis, the start-up of a new program, product implementation, plan, schedule
  • Coordinates the Engineering Change Orders (ECO)
    • Initializes the ECO in the PLM
    • Manages the cost impact analysis of ECO
    • Presents and asks to customer validation of ECO
  • Creates and updates data in the ERP as required
    • Process Sales Setup (GSU 04): creates, manages, and controls customer relationships with 5. BD – Sales & Marketing and 2. Finance & Administration
    • Process Customer Forecast Maintenance (MAN 02): loads customer forecast with 8.5.5 Logistics Analyst – Planning
  • Processes Customer Requirement (S&M 03) and Sales Order Maintenance (S&M 01): update customer forecast and schedule with 8.5.5 Logistics Analyst – Planning
  • Ensures and maintains the financial profitability of projects
    • Works with 9. GMSCM for material cost and with 10.4.1 Engineering Leader – Project Manufacturing for labour cost and with 12. Lean
    • Interfaces with 9. GMSCM and with 10.4.1 Engineering Leader – Project Manufacturing to ensure manufacturing material requirements and associated costs are met as required by contracts
    • Checks inventory levels and on-time delivery
    • Manages excess and obsolete inventory
    • Provides accurate and regular forecasts per the financial planning cycle
    • Manages and analyses the customer P&L
  • Ensures the right quality level based on customer target



  • 3-5 years experience in similar positions in the ems industry preferably
  • Communication, Negotiation, Teamwork, Project management, Customer-oriented, Leadership, Strictness, Ability to work under pressure
  • English professional mandatory, Knowledge of electronics, Knowledge of commercial rules, Finance literacy, MS Office: Excel,  PowerPoint, Time and priorities management, Methodology of problem-solving, PLM and ERP knowledge


To apply, please contact our HR Manager directly: Caroline Harvey


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